Contract Support Coordinator

Admin / Secretarial / Office Support
West Midlands
September 14, 2026
£28080 - £28080
Permanent / Full Time
Apply Now

Job Description

Contract Support Coordinator (Facilities Management)
 
  
Location: Birmingham Business Park, B37
Hours: Monday to Friday, 40 hours per week
Salary: £13.50 per hour (£28,080 per annum)
Additional Pay: £150 per week for out-of-hours on-call rota duties
  
Join a Growing Facilities Management Team 
 
  
Are you an organised and proactive administrator looking to build a long-term career within Facilities Management?
We are looking for a Contract Support Coordinator to join our busy operations team based at Birmingham Business Park. Supporting the Operations Manager, you’ll play a vital role in ensuring the smooth delivery of cleaning and facilities services across multiple client sites.
  
This is a varied position where you will liaise with clients, support operational teams, coordinate schedules, maintain management systems and help ensure exceptional service delivery standards are met.
If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering excellent customer service, we’d love to hear from you.
  
The Role As Contract Support Coordinator, your responsibilities will include:

  • Managing and monitoring the company cleaning inbox.
  • Responding to client enquiries and escalating issues where necessary.
  • Providing day-to-day administrative support to the Operations Manager.
  • Arranging and attending client meetings via Microsoft Teams when required.
  • Maintaining accurate records across company portals and management systems.
  • Uploading jobs, schedules and site visit information for operational teams.
  • Supporting the planning and coordination of cleaning operations.
  • Managing surveys, audits, quality inspections and compliance records.
  • Producing operational reports and performance data.
  • Supporting company procedures, service standards and continuous improvement initiatives.
  • Assisting with communication between clients, site teams and management.
  • Participating in an out-of-hours on-call rota to support operational requirements.

What We’re Looking For – Essential

  • Previous experience in an administrative, coordination or operational support role.
  • Strong organisational and time management skills.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office, including Outlook, Word and Excel.
  • Ability to prioritise workloads and manage multiple tasks simultaneously.
  • Strong attention to detail and a high level of accuracy.
  • Experience within Facilities Management, Cleaning Services or a service-led environment.
  • Professional and confident manner when dealing with customers and colleagues.

Desirable

  • Experience working within a cleaning or FM business.
  • Knowledge of scheduling, workforce management or job management systems.
  • Experience producing reports and managing customer portals.
  • Previous experience supporting mobile or field-based teams.

Personal Attributes We’re looking for someone who is:

  • Proactive and solutions-focused.
  • Reliable, flexible and adaptable.
  • Confident communicating with clients and operational teams.
  • Customer-service driven.
  • Able to build strong working relationships across the business.
  • Comfortable working independently while also collaborating as part of a team.

What’s in It for You?

  • Competitive salary of £13.50 per hour.
  • Additional £150 per week when participating in the out-of-hours on-call rota.
  • Opportunity to work closely with senior management and gain valuable operational experience.
  • Exposure to a variety of high-profile contracts and clients.
  • Supportive and growing business environment.
  • Long-term career development opportunities within Facilities Management.

Apply Today 
 
  
If you’re looking for a varied and rewarding role where no two days are the same, we’d love to hear from you.
Join a growing facilities management business where your organisational skills and attention to detail can make a real difference.
  
Job Type: Full-time, Permanent
Expected Hours: 40 per week plus participation in the out-of-hours on-call rota.
  
#ContractSupport #FacilitiesManagement #OperationsCoordinator #Administrator #FMJobs #BirminghamJobs #CleaningServices #OfficeJobs