Helpdesk Administrator
Job Description
Helpdesk Administrator – Birmingham Business Park (B37)
Location: Birmingham Business Park, Birmingham, B37
Hours: 8 hours per day (10:00-18:00 or 09:00-17:00)
Salary: £12.21 per hour
Permanent Role
Why Join Us?
- Free EV Charging
- Staff Canteen Facilities
- Free Staff Parking
- Access to Health & Wellness Scheme
- Professional Development & Career Growth
The Job Role
As a Helpdesk Administrator, you will play a key role in ensuring excellent customer service by handling inbound and outbound communications and managing job updates efficiently. Your day-to-day responsibilities will include:
- Handling inbound client calls in a professional and friendly manner
- Managing and responding to emails in a shared inbox
- Logging, updating, and maintaining jobs on client and company portals
- Following up with clients via outbound calls to ensure customer satisfaction
Essential Requirements
- Excellent communication skills – both verbal and written
- Strong organisational skills with the ability to multitask
- Ability to work well under pressure in a fast-paced environment
- Good IT skills, including experience with Microsoft Office
- Attention to detail to ensure accurate job logging and updates
Desirable Experience (Not Mandatory)
- Previous experience in customer service or helpdesk support
- Ability to work weekends after passing the probation period
What We Offer
- A stable, permanent role with structured hours
- Ongoing professional development opportunities
- Competitive hourly rate of £12.21
- A supportive team environment with a focus on employee well-being
Apply Now!
This vacancy is posted on behalf of our client.
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