Operations Coordinator

 
Location: Alcester (B49)
Salary: £25,500 – £26,000 per annum
Hours: 40 hours per week, Monday-Friday (8am-4pm or 9am-5pm)
Employment Type: Permanent, Full Time

About the Role

We’re seeking a highly organised and proactive Operations Coordinator to support the efficient delivery of our service operations. In this vital role, you will manage job workflows, communicate with clients, assist engineers, and work closely with both the administration and service teams to ensure a smooth and professional service.
This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in providing reliable operational support.

Key Responsibilities

• Upload and manage new reactive and contract jobs on the company portal, ensuring accurate details are recorded in Job Watch
• Create and process client applications as required
• Handle incoming calls from clients and engineers, providing clear and professional support
• Maintain client portals with up‑to‑date job information, service updates, and accurate ETAs
• Prepare and issue client invoices in line with company procedures
• Ensure service reports and contractual documentation are completed accurately and sent on time
• Support scheduling of engineers, diary management, and workload planning
• Liaise with centre management and other internal departments as needed
• Provide general administrative and operational support to the wider team

Skills & Experience

• Previous experience in an administrative, operations, service coordination, or office-based role
• Strong organisational skills with the ability to multitask effectively
• Confident written and verbal communication skills
• Experience using job management systems or service portals (desirable)
• High attention to detail with a methodical approach
• Able to work independently while contributing effectively to a team

Personal Attributes

• Proactive and dependable
• Professional and customer‑focused
• Calm and organised in a busy environment

Apply Today to be a part of a fantastic growing team!!